FAQ - Hôtel des Célestins
Planning your stay in Lyon? Find answers to the most frequently asked questions (FAQ) about your stay at Hôtel des Célestins, ideally located in the heart of Lyon’s Presqu’île district.
FAQ on the Hotel
1. Where is Hôtel des Célestins located?
Ideally located in the heart of Lyon city centre, on the Presqu’île between Place Bellecour and Vieux Lyon, Hôtel des Célestins offers the perfect base for your stay in Lyon. Just steps from the Théâtre des Célestins, enjoy easy walking access to the city’s top attractions, restaurants, and shopping streets, right from your doorstep.
2. How can I get to the hotel?
The hotel is easily accessible by public transportation from Lyon Part-Dieu and Perrache train stations, as well as from Lyon Saint-Exupéry Airport. More information and a detailed access map are available on our Find & Contact Us page.
3. Is the hotel suitable for families?
Yes, Hôtel des Célestins is ideal for family stays in Lyon. We offer connecting rooms, suites, and an apartment that can accommodate up to 6 guests. Baby cots are available free of charge upon request (subject to availability).
FAQ on your Stay
4. What are the check-in and check-out times?
Check-in is from 1:00 PM and check-out is until 12:00 PM (noon). Our multilingual team is available daily from 6:30 AM to 10:00 PM to assist you throughout your stay.
5. What if I arrive late or leave early?
For arrivals after 10:00 PM, an easy self check-in procedure will be provided. For early departures before 6:30 AM, simply leave the keys in your room.
6. Is late check-out available?
Yes, late check-out until 3:00 PM is available upon request, subject to availability, for an additional fee of €20.
7. Is breakfast available at the hotel?
Yes, a generous breakfast buffet featuring fresh and local products is available. It is offered at €15 per adult or may be included depending on your booking. Reduced rates apply for children under 8.
FAQ on the Rooms
8. What types of rooms are available?
Hôtel des Célestins offers a selection of Standard rooms, Superior rooms, Suites , and Appartment with or without a kitchen, accommodating up to 6 guests in Lyon city centre. With a range of room sizes, our accommodation is ideal for all types of stays, from short city breaks to family visits. Each room combines modern comfort et with authentic Lyonnais charm.Discover more on our Rooms & Suites page.
9. Are the rooms air-conditioned?
Yes, all rooms and suites are fully air-conditioned for your comfort.
10. Do the rooms have a refrigerator?
Some rooms and suites include a refrigerator. We can also store your items at reception upon request.
FAQ on Services
11. Does the hotel offer parking?
Parking spaces are available nearby at a preferential rate, just under Place des Célestins. As availability is limited, we recommend booking in advance. More details are available on our Parking page.
12. Is Wi-Fi free?
Yes, free and unlimited Wi-Fi is available throughout the hotel.
13. Are pets allowed?
Yes, dogs and cats are welcome for an additional fee of €10 per pet per night. Pets must be kept on a leash in common areas and cannot be left alone in the room.
14. Does the hotel offer luggage storage?
Yes, complimentary luggage storage at the reception is available on both arrival and departure days.
FAQ on Practical Information
15. How can I book at the best rate?
We recommend booking directly on our official website, by phone, or by email to benefit from the best rates, direct contact with the hotel, and more flexible conditions.
16. Is the hotel located in a restricted traffic zone?
Yes, the hotel is easily accessible and located at the entrance of the restricted traffic zone. Access is allowed for our guests. Please contact us in advance to receive access details and codes.
17. What is there to do near the hotel?
From the hotel, you can easily explore on foot Vieux Lyon, Place Bellecour, the Saône and Rhône riverbanks, as well as many restaurants and shops within walking distance. Discover our recommendations on our Visit Lyon page.
18. Why choose Hôtel des Célestins?
Hôtel des Célestins is a charming 3-star boutique hotel in Lyon city center, offering a prime location, unique rooms blending historic charm with modern comfort, and a warm, personalized welcome.
If you cannot find the answer to your question in this FAQ, our team will be happy to assist you by phone at +33 4 72 56 08 98 or by email at info@hotelcelestins.com.
