Privacy policy

When a user visits the Hôtel des Célestins website, certain technical information may be automatically recorded: IP address, browser type and version, operating system used, the page from which the user came, and the date and time of the visit. This data is used exclusively for statistical purposes to help the Hotel optimize the content and performance of its website. It does not, under any circumstances, allow the user to be personally identified.

During their browsing and the reservation process, the Internet user and/or Customer may also be required to voluntarily transmit certain personal information to the Hotel (name, postal or electronic address, telephone number, etc.), in particular via the contact or reservation forms. 

As part of its services, the Hotel collects the following personal data: identity (surname, first name, nationality), contact details (postal address, email address, telephone number), payment details (bank details), as well as any information voluntarily communicated by the Customer relating to a specific request or requirement concerning their stay.

This data is collected for the following purposes:

• management of reservations and stays;

• invoicing and payment;

• communication with the Client before, during or after the stay;

• management of specific requests or complaints;

• commercial prospecting and sending of offers, unless the Client objects;

• amélioration de la qualité des services ;

• compliance with legal and regulatory obligations (e.g.: retention of invoices, registration of travelers)

• statistical analyses / internal analyses.

The mandatory or optional nature of the data is specified on each collection form by the presence of an asterisk.

The data is confidential and kept securely by SAS RIVER for the period strictly necessary to manage the commercial relationship, plus legal limitation or archiving periods.

The data is intended exclusively for the Hotel's authorized personnel and, where applicable, its service providers or subcontractors to the extent necessary to carry out the purposes mentioned above. The Hotel ensures that these third parties comply with data protection obligations.

In accordance with the “Informatique et Libertés” law n°78-17 of January 6, 1978, the Client has the following rights in particular over his personal data:

• right of access;

• right of rectification;

• right to erasure (within the limits of legal retention obligations);

• right of opposition;

• right to restriction of processing;

These rights can be exercised at any time by email to info@hotelcelestins.com or by post to the following address: 4 rue des Archers, 69002 Lyon, France. A response will be provided within one month, except in complex cases.

In case of reasonable doubt about the identity of the applicant, the Hotel may request a copy of a valid identity document.

The Internet user and/or Client also has the right to file a complaint with the CNIL (National Commission for Information Technology and Civil Liberties) if he or she believes that his or her rights have not been respected: www.cnil.fr.

In accordance with Article L.223-2 of the Consumer Code and Law No. 2014-344 of March 17, 2014 relating to consumption, the Internet user / Customer may, if they wish, register free of charge on the BLOCTEL telephone canvassing opposition list (www.bloctel.gouv.fr), in order to no longer be contacted by telephone for commercial purposes. Registration is simply done on the official website: https://conso.bloctel.fr/index.php/inscription.php.